Grievance Redressal Mechanism
Step 1: The client should first contact the IA using the details on its website or following contact details:
| Details of Designation | Contact Person Name | Address of Physical Location | Contact No. | Email-ID | Working Hours When Complainant Can Call |
|---|---|---|---|---|---|
| Customer Care | Ananya Roy | 0 Diet Road, Kanjari Silor, Bundi, Rajasthan - 323001 | 7045354602 | ananya.roy@credibullcapital.in | Mon-Fri (10 am-7 pm) |
| Head of Customer Care | Ananya Roy | 0 Diet Road, Kanjari Silor, Bundi, Rajasthan - 323001 | 7045354602 | ananya.roy@credibullcapital.in | Mon-Fri (10 am-7 pm) |
| Compliance Officer | Ananya Roy | 0 Diet Road, Kanjari Silor, Bundi, Rajasthan - 323001 | 7045354602 | ananya.roy@credibullcapital.in | Mon-Fri (10 am-7 pm) |
| CEO | Ananya Roy | 0 Diet Road, Kanjari Silor, Bundi, Rajasthan - 323001 | 7045354602 | ananya.roy@credibullcapital.in | Mon-Fri (10 am-7 pm) |
| Principal Officer | Ananya Roy | 0 Diet Road, Kanjari Silor, Bundi, Rajasthan - 323001 | 7045354602 | ananya.roy@credibullcapital.in | Mon-Fri (10 am-7 pm) |
Step 2: If the resolution provided by IA is unsatisfactory, the client can lodge grievances through SEBI’s SCORES platform at www.scores.sebi.gov.in
Step 3: If the client remains dissatisfied with the outcome of the SCORES complaint, the client may consider the Online Dispute Resolution (ODR) through the Smart ODR portal at https://smartodr.in